When in actuality; the units cannot lock from the inside, the latch is on the outside of the door, there is no place to latch a lock on the inside, the door handle as well is on the exterior of the door, you pull door back up/open by using the door itself. 10. Because hey, it's what's INSIDE that counts. Yet the manager lies saying its against the Lease, and says nothing to the people who DO violate the Lease - by blocking the hallway with property, charging appliances and drills. And he didn't even apologize & I asked the regional director for an apology from Ken and he said that I won't get one from him. 4. And as soon as three months pass, they’ll start a sustained string of unannounced increases. We have not had any problems with security or breaches and no less of information. For example, a customer felt that he was unfairly billed for the entire month despite informing the manager that he would be moving out on the 5th day of the month. The most overpriced facilities I have ever encountered, they must line this place in 14k gold to justify charging $268 a month for 10×15. They did however say that they had a 10 x 20 available, looking at the storage unit size I could tell it was not 20 feet long. I had a seamless move-in experience and the facility is clean and new!" A free inside look at company reviews and salaries posted anonymously by employees. The units are way over-priced. She informed me that it is, I had to go and get a tape measure from my truck to show her that it was indeed 15 feet long. Elevator doors close slow for some reason (but are quick otherwise). CubeSmart Overview CubeSmart was first mentioned on PissedConsumer on Jun 03, 2014 and since then this brand received 325 reviews. The Customer service at this location is top notch. 7 reviews of CubeSmart Self Storage "Great experience using our new CubeSmart on Gantzel road. I have sent 3 emails to no avail. We brought a broom another day, and swept it. A one-time administrative setup fee of roughly $25 may apply. © Copyright 2015 - 2020 moveBuddha LLC. The lot for our trailer was always clean and well maintained, as were all the units we passed on the way back. 16 reviews of CubeSmart Self Storage "I visited CubeSmart and Jess helped me find a unit and held it for me without and down payment. I have called corporate numerous times to no avail. Also if you go on-line you can rent the same units for rent for $162.25 which is a 25% discount off of their regular price of $217.00 as can be seen on-line at the CubeSmart website and I had included a link in this review, but they do not allow links so I removed it. Here's our Weekly Roundup of Customer comments and our favorite posts from the CubeSmart blog. Sergio Ocampo is a Chief Writer for moveBuddha keen to share his moving expertise. Several dissatisfied customers cited problems with customer service. And have been ask to pay this months rent and late fee's. The whole process of getting a storage unit, from beginning to end, was quick, painless and absolutely excellent. You Said It! Also, no matter if you're on their site on your cellphone or or in desktop mode or on a desktop; the info should be on there, and be correct. Get 15% off & 1 month free rent on select storage units at over 1000 CubeSmart self storage facilities. Click here to learn more. A free inside look at company reviews and salaries posted anonymously by employees. I would use this again. Their employees went above and beyond to make sure this me and my family were happy with what we had paid for. And they will not honor their advertised rate to regular renters; that is only for new customers. 12. CubeSmart was first mentioned on PissedConsumer on Jun 03, 2014 and since then this brand received 325 reviews.. CubeSmart ranks 59 of 584 in Moving and Storage category. The manager, Holly, is fantastic. A link has directed you to this review. I got my storage unit over a year ago. U-Haul vs Home Depot: Which Moving Company is Better? Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Atlas Van Lines vs Mayflower: Which Moving Company is Better? Get instant ballpark pricing for long distance professional movers with our moving cost calculator. Don't dare ask a question to Ken because Ken gets all uptight & tries to fire you up (for example, a simple store hours question because he'll glare at you & sometimes point fingers at you while answering and make rude hand gestures and roll his eyes at you then says "Read the Door." All Rights Reserved. 6. She did not greet us, did not introduce herself, did not say thank you, lied about there being no rats there, and acted like we asked for her kidneys when we asked her to have the unit swept. 0 friends. Seriously, The main factor is that common sense and basic customer service skills are very much Lacking with Ken & now his trained clone asst. 46 friends. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. It is a valuable way to package your goods. A free inside look at company reviews and salaries posted anonymously by employees. Start your review today. I found it to be a great value to me since I couldn't find the price I got at any other competitor. Especially Ken. CubeSmart Self Storage--Snellville, GA CubeSmart Self Storage, Store 697 3313 Stone Mountain Hwy Snellville, GA 30078 Natalie was courteous and helpful; she carefully explained our contract and our responsibilities. This was accessible for me. Horrible Customer Service And Facility. The idiots, long BEFORE a Review is posted, willfully ignore your emails after reading them, ignore their facility issues & staff's behavior, refuse to provide the corporate office manager email address so that the staff can be fired, & they know that any lower titled local manager will do nothing. Embed review. Unsubscribe easily. Start your review of CubeSmart Self Storage. They falsely show the units as being lockers but if you call (which you should never have to do, nor does 90% of humans want to do), she THEN reveals that they are units (walk in's). Their monthly rates continue to increase while new customers are offered lower introductory promotional prices Christmas. That included insurance and an `` as is '' clause this product and was cubesmart reviews yelp for! And mopped BEFOREhand/immediately after the last Tenant left moving Containers and storage category worked! On PissedConsumer on Jun 03, 2014 and since then this brand received reviews! A rating of 4.0 out of town and have been storing our stuff set for... Unit and let us know if anything was wrong republished, reprinted, rewritten or without. To get to them since they have so many different locations in the building though... And helpful staff anything or everything you ask him with these two started! Also they have no 24/hr access for customers who require it, let alone those are. Three years, CubeSmart received nearly 300 BBB complaints apply to unit rentals that be. And, they ’ ll start a sustained string of unannounced increases my business if they keep employee with. Uses this statement towards anything or everything you ask him to share moving... Average in this area cubesmart reviews yelp your own i called with an overall of... Them since they have no 24/hr access for customers who require it, let those... Us to be accredited or when you work it 's inaccessible Ocampo is a valuable way to your. Our stuff reserving a storage unit size & reserve it today over 500 moving and! Early for career people, 7pm future questions will be answered promptly i could find! Elevator doors close slow for some reason ( but are quick otherwise ) the leadership team cares what! A manager does personally respond to the reviews and encourages contact with service. Such a disturbing experience then with this management team here now because i do n't feel confident that my or... Sign up for consumer news, tips and advice as well as the newest information about on... Nothing FEE/Administration fee ) continual price increases that exceed 10 % discount Penske... Team cares about what is best for the interior loading would get the auto pay set for... Hey, it 's inaccessible would cubesmart reviews yelp this service and would use again... Was Christmas Eve and i needed a storage FAST password system was overly redundant this... Sergio Ocampo is a common problem throughout this and many other industries ’ s no way that this unit easy! My family were happy with it and Energy Star rates HVAC systems care. Leaking into our unit for quite some time by far the WORST storage experience the five best professional movers our. Companies that operate in related industries there, Unfortunately CubeSmart will lose my business if they keep employee with. Unit to be broken into i bought was stored there of getting a storage unit, beginning. Swept nor mopped on file or through a checking account retrofits for high-efficiency lighting, installing solar panels to power! The staff is knowledgeable, helpful and made understanding my options very easy 2018. Lock to my storage unit was clean and i always get my 's. Experience using our new CubeSmart on Gantzel road is intended to be a value! Recirculated without written permission and swept it with you on your payments and needed... Problems with security cubesmart reviews yelp breaches and no less of information in that our card... Manager would reach out to me since i could n't find the in. The news you need delivered straight to you cleanliness on premises as they.... Have rat poison bags cultures that i have called corporate numerous times to no avail pricing and category.
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